Strategic Last Mile Operations Leader

2 weeks ago

Cochin, Kerala, India beBeeOperations Full time ₹ 40,00,000
City Operations Head Job Description

Talasha has been tasked with hiring a City Operations Head for its India operations. This fast-growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes.

This is a leadership role that owns end-to-end of last mile operations for the company.

Responsibilities:
  • Lead city-wide operations to enable customers with on-time delivery of service.
  • Manage end-to-end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
  • Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network.
  • Build scalable processes that expand the value proposition & be replicated in all the top cities in the country.
  • Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build & lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Work with cross-functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis.
Requirements:
  • 10-14 years in driving business & last mile operations
  • Experience handling operations P&L, large grey collar teams & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics
  • Fluent in English, Hindi, and Marathi

Benefits include competitive salary and stock options.

Location - Mumbai

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