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Operational Director
3 weeks ago
We are seeking a dynamic and experienced professional to spearhead our payment process operations.
The ideal candidate will be responsible for leading and managing a team of 150+ associates in the payment revisit process, driving operational excellence, ensuring process compliance, and delivering performance metrics. Additionally, they will mentor and motivate team leaders to achieve business objectives while collaborating with stakeholders to enhance efficiency and customer satisfaction.
- Key Responsibilities:
- Lead and manage a team of 150+ associates in the payment revisit process.
- Drive operational excellence, ensure process compliance, and deliver performance metrics.
- Mentor and motivate team leaders to achieve business objectives.
- Collaborate with stakeholders to enhance efficiency and customer satisfaction.
- Requirements:
- Proven experience in managing large-scale operations (100+ team members).
- Strong leadership, analytical, and people management skills.
- Exposure to fintech sectors.
