ServiceNow ITSM Expert
3 weeks ago
Job Description: Service Now Developer
Location: Flexible
Experience: 4+ Years
Job Summary:
We are seeking a highly motivated ServiceNow Developer to join our team at Sopra Steria. The ideal candidate should have a proven track record in working on ITSM using ServiceNow.
Key Responsibilities:
- Experience in ServiceNow administration, especially on ITSM instances.
- Able to understand customer requirements and work on requests.
- Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
- Experience in managing workflows of Medium to Complex in nature.
- Has working experience on Instance Upgrades and Patches for multiple customers.
- Desired experience in scripting language: JavaScript.
- Very Good Experience working with relational databases.
- Good understanding of Database Technologies (MySQL, Oracle, SQL, etc.).
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.
- Good communication skills and able to interact with clients and stakeholders to manage new requirements.
Required Certifications:
ServiceNow - Certified System Administrator
Desired Certifications:
ITIL V3 Foundation or ITIL V4 Foundation
ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
Micro-certifications:
Automated Test Framework
Flow Designer
Integration Hub
Virtual Agent
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