ServiceNow ITSM Expert

3 weeks ago


Noida, Uttar Pradesh, India Sopra Steria Full time

Job Description: Service Now Developer

Location: Flexible

Experience: 4+ Years


Job Summary:

We are seeking a highly motivated ServiceNow Developer to join our team at Sopra Steria. The ideal candidate should have a proven track record in working on ITSM using ServiceNow.


Key Responsibilities:

  • Experience in ServiceNow administration, especially on ITSM instances.
  • Able to understand customer requirements and work on requests.
  • Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
  • Experience in managing workflows of Medium to Complex in nature.
  • Has working experience on Instance Upgrades and Patches for multiple customers.
  • Desired experience in scripting language: JavaScript.
  • Very Good Experience working with relational databases.
  • Good understanding of Database Technologies (MySQL, Oracle, SQL, etc.).
  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.
  • Good communication skills and able to interact with clients and stakeholders to manage new requirements.


Required Certifications:

ServiceNow - Certified System Administrator


Desired Certifications:

ITIL V3 Foundation or ITIL V4 Foundation

ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)

Micro-certifications:

Automated Test Framework

Flow Designer

Integration Hub

Virtual Agent



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