ServiceNow Operations Engineer

2 weeks ago


Noida, Uttar Pradesh, India Ameriprise Financial Full time

Job Summary

We are seeking a highly skilled ServiceNow Operations Engineer to join our team. As a ServiceNow Operations Engineer, you will be responsible for developing, documenting, testing, modifying, and maintaining new and existing operations for ServiceNow. You will learn and apply standard techniques, procedures, and criteria to the ops life cycle. Through time and exposure, you will gain specific application and technology knowledge to participate in and contribute to the specification and design development process for ETL components across the portfolio. You will create system and operating documentation.

Key Responsibilities

  • Develop, document, test, modify, and maintain new and existing operations for ServiceNow.
  • Learn and apply standard techniques, procedures, and criteria to the ops life cycle.
  • Gain specific application and technology knowledge to participate in and contribute to the specification and design development process for ETL components across the portfolio.
  • Create system and operating documentation.
  • Monitor application performance and vendor recommended patches & upgrades.
  • Partner with the business on exploring new opportunities to automate the operations processes.
  • Experience on ITIL Process consulting and/or implementation.
  • Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS.
  • Experience on basic Java scripting.
  • Experience in handling service now incident and request queue.
  • Experience in clone & deployment in ServiceNow.
  • Experience in documentation and review activities.
  • Experience in complex data migration.

Requirements

  • Bachelor's degree or equivalent work experience with 3+ years of experience as an operations engineer.
  • 2 - 4 years of configuration and administration experience in an enterprise environment.
  • Development/Operations/Administration experience with ServiceNow platform.
  • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
  • ServiceNow Certified Application Admin.


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