Operations Excellence Specialist

18 hours ago


Kottayam, Kerala, India beBeeEXCELLENCE Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Description

An Operations Excellence Specialist plays a vital role in executing business growth strategies. Working closely with cross-functional teams, this position is responsible for driving key projects and delivering on business plans through data-driven approaches.

Key Responsibilities:

I. Fully comprehend the company's Ops Excellence program and develop innovative solutions to implement it.

II. Collaborate with all operational teams to drive the OE framework and monitor progress through logical dashboards.

III. Analyze performance trends, identify potential risks, and present insights to leadership teams.

Project Management:

I. Identify process gaps and improvement opportunities in operational processes and implement solutions using project management methodologies.

II. Drive the adoption and execution of project management methodologies tailored to operational needs.

III. Train and mentor team members in PM methodologies.

Operations Routines:

I. Drive various operations routines such as Shared Communication Meet, Battle of Towers, RTO governance, NPS, Target Management, Ops Events, Stakeholder visits, Engagement initiatives, etc.

II. Challenge the status quo to improve efficiency and effectiveness of these routines.

III. Work with operational teams for data coordination and own data quality.

Continuous Improvement:

I. Participate in continuous improvements through internal audits, benchmarking analysis, NPS initiatives.

II. Display growth and solutions mindset to uncover opportunities amidst bottlenecks.

Qualifications, Experience, Skills:

Bachelor's or Master's degree in economics, Business Administration, Engineering or relevant Functional background.

Previous work experience of 3-5 years in leading operations, projects, continuous improvement programs.

Very high attention to detail, dissect data and problems analytically, presentation skills, change management, E2E project management, cross department collaboration, strong English written and verbal communication skills, expert-level MS Excel, Word, and advanced PowerPoint skills.



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