Excellence Specialist

3 days ago

Kottayam, Kerala, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview

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We are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. You'll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

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Key Responsibilities

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  • Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support.">
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.">
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.">
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.">
  • Partner with IT and Operations to optimize Zoho CRM (or equivalent) workflows, ensure data hygiene, and build real-time dashboards.">
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.">
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.">
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Required Skills and Qualifications

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Criteria

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Education : Bachelor's degree in Business, Healthcare, or related field; MBA preferred

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Overall Experience 10 – 15 years in quality management roles supporting multiple customer-facing teams

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CRM Expertise : 3+ years hands-on experience with Zoho CRM or similar platforms

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Team Scale : Exposure to quality oversight for 100+ team members

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SOP & Training : Proven track record in drafting SOPs and delivering large-scale training

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Analytical Skills : Strong competency in data analysis, Excel, and dashboard tools

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Industry Background : Experience in EdTech or Healthcare domains is a strong plus

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Benefits

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  • A mission-driven culture committed to transforming healthcare education">
  • Cross-functional exposure and a seat at the strategic table">
  • Competitive salary, benefits,">
  • Continuous learning and leadership development opportunities">
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What We Offer

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Ready to raise the bar in healthcare education?

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