Pre Sales Cloud Engineer Position

7 days ago


Pune, Maharashtra, India Datamotive Full time
About the Role:
We are seeking an experienced Pre Sales Cloud Engineer Position to join our team at Datamotive. In this role, you will be responsible for providing top-tier support to our customers, working with cutting-edge cloud technologies in a fast-paced environment.

The ideal candidate will have 2+ years of hands-on experience in cloud infrastructure support, including virtualization, networking, storage, and cloud security best practices. Additionally, they should possess strong verbal and written communication skills to interact with technical and non-technical customers, as well as a positive attitude and a strong customer-first mindset.

Key Responsibilities:
  • Be the first point of contact for customers, ensuring their technical issues are resolved efficiently while maintaining a positive experience.
  • Manage the support ticket queue by triaging, prioritizing, troubleshooting, and escalating tickets as necessary.
  • Take full ownership of assigned incidents, performing root cause analysis, implementing solutions, and proactively preventing future issues.
  • Ensure adherence to Service Level Agreements (SLAs) and maintain high standards in problem resolution.

Technical Qualifications:
  • 2+ years of hands-on experience in cloud infrastructure support.
  • Strong experience with VMware and at least one public cloud provider (AWS, Azure, or GCP).
  • Understanding of cloud-based services such as Backup as a Service (BaaS), Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS).

About Us:

Datamotive is a pioneering organization that provides cloud portability solutions, ensuring seamless cloud experiences for our customers. We offer opportunities for career growth, professional development, and mentorship in a collaborative team culture.



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