Senior Account Manager

18 hours ago


Vijayawada, Andhra Pradesh, India beBeeAccountManagement Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

We are seeking an experienced Account Management professional to manage the Order to Cash (O2C) process, including billing, collections, and dispute resolution.

The ideal candidate should have a minimum of 7-8 years' experience in AR (Billing & Collections) with 2-3 years of people management role.

  • Manage the O2C process including billing, collections, and dispute resolution.
  • Ensure accurate and timely invoicing as per SLAs, with all supporting documentation.

Key Responsibilities:

  1. Review client contracts to prevent any discrepancies in invoicing.
  2. Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
  3. Communicate with clients via email and phone for collection of overdue payments.
  4. Record customer feedback and facilitate prompt resolution.
  5. Coordinate with internal teams for timely issue resolution.
  6. Ensure achievement of team KPIs and individual deliverables.
  7. Monitor and manage collections in line with contract TATs.
  8. Generate accurate and timely reports for collections.
  9. Raise payment release requests to Treasury for salary disbursements to associates.
  10. Conduct client visits as required.
  11. Identify and escalate high-risk accounts to management.
  12. Drive continuous process improvements and best practices.
  13. Maintain accurate records of invoices, payments, and related correspondence.


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