Contract Document Specialist

This is a high-growth role that requires a skilled professional to excel in operational management, meticulous record-keeping and task coordination. The ideal candidate will have a strong understanding of writing and preparing supporting documentation for client renewals.

The successful Renewal Analyst will collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation, including supplying teams with contract quotes and supporting documentation for ongoing client renewal conversations.

This role involves working closely with internal stakeholders to gather relevant data and information needed to create comprehensive documentation. Additionally, the analyst will help identify actions required to support a seamless renewal process.

Responsibilities:

• Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation.
• Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
• Work with Responsive employees to help identify actions needed to support a successful renewal process.
• Build strong working relationships across Sales, Product and Customer Success teams.

Requirements:

Experience:

• 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process, for a high-growth SaaS company.
• Strong analytical and problem-solving abilities.
• Excellent project management skills and attention to detail.
• Familiarity with CRM and renewal management software.

Education:

• Associate or Bachelor's degree preferred

Skills & Abilities:

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization.
• Ability to multitask, prioritize, and scale.
• Highly data-driven with a commitment to understanding the renewal lifecycle, and ability to create customized documentation for clients at scale.
• Strong presentation, excellent verbal and written communication skills.
• Flexible, adaptable team player with strong interpersonal skills.

Work Environment:

• US Shift

Keywords: data analysis, project management, customer success, CRM, renewal management, SaaS, salesforce, Gainsight, Conga, quote generation, business development, operations management, contract negotiation, client relations, business acumen, time management, goal-oriented, proactive, efficient, organized, strategic thinking, leadership, team collaboration, workflow optimization, business growth, revenue expansion, market trends, innovation, customer satisfaction, retention, upselling, cross-selling, marketing strategies, industry knowledge, competitive analysis, market research, market intelligence, strategic partnerships, vendor management, cost savings, process improvement, quality control, supply chain management, inventory control, logistics, transportation, distribution, warehousing, fulfillment, customer service, order management, returns processing, refunds, exchanges, shipping, delivery, packaging, labeling, tracking, inventory replenishment, demand planning, forecasting, 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cybersecurity, data mining, data warehousing, knowledge management, geographic information systems, GI],