Holiday Travel Specialist

5 days ago

Jamnagar, Gujarat, India beBeeHoliday Full time ₹ 42,00,000 - ₹ 48,00,000

Job Title: Holiday Operations Specialist

The ideal candidate for this role is an expert in creating customized holiday packages that cater to the specific needs and preferences of high-net-worth individuals.

We are seeking a talented professional with a strong understanding of travel products and services, including flights, hotels, activities, and local experiences.

This role requires exceptional communication and interpersonal skills, as well as the ability to build rapport with customers and colleagues.

The successful candidate will have experience in handling hotel bookings, flight confirmations, and travel itineraries, as well as a passion for travel and a strong understanding of customer service principles.

Key Responsibilities:

  • Build comprehensive and personalized holiday itineraries based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
  • Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
  • Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
  • Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements:

  • A minimum of 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services (flights, hotels, activities, etc.).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.

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