Hotel Operations Manager

1 day ago


Kolkata, West Bengal, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 18,00,000
Director of Hotel Operations

We are seeking a seasoned and resourceful Director of Hotel Operations to oversee the management of our upscale hotel. The ideal candidate will be a hospitality professional with proven experience in managing premium properties.

About the Role
  1. Strategic Leadership
  • Lead the hotel's overall operations, ensuring seamless coordination between departments.
  • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial objectives.
  • Establish and monitor key performance indicators (KPIs) to maintain high standards of service delivery and operational efficiency.
Financial Management
  • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
  • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
Guest Experience & Brand Management
  • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
  • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
Human Resource Development
  • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
  • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
  • Implement performance management systems and ensure employee engagement and retention.


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