
Hotel Operations Manager
1 day ago
We are seeking a seasoned and resourceful Director of Hotel Operations to oversee the management of our upscale hotel. The ideal candidate will be a hospitality professional with proven experience in managing premium properties.
About the Role- Strategic Leadership
- Lead the hotel's overall operations, ensuring seamless coordination between departments.
- Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial objectives.
- Establish and monitor key performance indicators (KPIs) to maintain high standards of service delivery and operational efficiency.
- Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
- Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
- Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
- Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
- Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
- Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
- Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
- Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
- Implement performance management systems and ensure employee engagement and retention.
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