Hotel Operations Director

2 days ago


Kolkata, West Bengal, India beBeeOperations Full time ₹ 4,00,000 - ₹ 5,00,000
Job Description:

The ideal candidate will ensure seamless day-to-day hotel operations, uphold exceptional service standards, and cultivate strong internal and external relationships. This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.

Key Responsibilities:
  • Oversee the management of day-to-day hotel operations and provide support to the General Manager in all operational matters.
  • Assign tasks to Heads of Departments (HODs) and monitor their performance to ensure compliance with hotel policies and standard operating procedures.
  • Serve as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication and by delivering consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
Requirements:
  • Minimum of 5 years of experience in a managerial role within hotel operations.
  • Proven leadership, organizational, and communication skills.
  • Ability to work night shifts, Monday through Saturday.
  • Strong problem-solving skills and a guest-first mindset.
Benefits:

This leadership role offers the opportunity to develop strategic partnerships, drive revenue growth, and foster a positive work environment that supports employee engagement and retention.

What We Offer:

A dynamic and collaborative work environment, opportunities for professional development, and a competitive compensation package.



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