Customer Service IT Specialist

2 weeks ago


Kota, Rajasthan, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 12,00,000
IT Support Professional

The role of an IT Support Professional is to provide top-notch technical support and services to our clients.

Key Responsibilities:

  • Incident Management: Logging IT issues through various channels, tracking and resolving incidents using advanced tools.
  • Reporting and Data Analysis: Maintaining accurate records, ensuring SLA compliance, and generating comprehensive reports for management review.
  • Vendor Coordination: Procuring hardware quotations, processing procurement orders, and coordinating with vendors for efficient supply chain operations.
  • Performance Monitoring: Evaluating vendor performance, submitting daily progress reports, and providing constructive feedback for improvement.

Requirements:

  • Minimum 2 years of experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a dynamic and fast-paced environment

Benefits:

This role offers a challenging and rewarding career opportunity for a skilled IT professional who is passionate about delivering exceptional customer service and support.



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