Customer Support Associate

1 day ago


Ahmedabad, Gujarat, India beBeeProgram Full time ₹ 4,50,000 - ₹ 9,00,000
Job Overview

We are seeking an experienced Associate to assist with the smooth execution of our customer support programs.

  • This role involves managing program logistics, coordinating with internal teams, and providing excellent communication to learners and stakeholders.
About the Role

The ideal candidate will possess strong analytical skills, good knowledge of MS Excel, and be able to work independently with minimal supervision.

  • Bachelor's degree is required.
  • 0–3 years of experience in program coordination or a similar role (fresh graduates welcome).
Key Responsibilities

The successful candidate will be responsible for:

  1. Scheduling, tracking, and reporting on program progress.
  2. Collaborating with internal teams and external partners to meet program deadlines.
  3. Managing learner onboarding, engagement, and communication throughout the program.
  4. Analyzing program data to identify areas for improvement.
  5. Providing exceptional customer service as the primary point of contact.
Requirements

To excel in this position, you should have:

  • A Bachelor's degree.
  • Strong analytical skills and proficiency in MS Excel.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Comfortable working in a fast-paced environment with minimal supervision.


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