Network Infrastructure Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

Specialist Technical Support

This role involves providing technical support for a wide range of customers across various regions. As a Specialist Technical Support, you will be responsible for identifying and solving complex technical problems related to our packet core systems.

Key Responsibilities

  • Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes.
  • Identifies and solves technical problems. Shares knowledge in own professional area.
  • Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month).
  • Care Expert Technical Support – TAC - Packet Core.
  • Support customers' regions– APAC & India, MEA & Europe, NAM.

Requirements

  • 8+ years of relevant experience and/or a graduate equivalent (or higher) degree.
  • Level 2 Technical Support – TAC - Packet Core.
  • Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
  • Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
  • Fault identification/correction/reporting skills on the particular subsystem and equipment.
  • Ready to support Emergencies on a 24/7 basis.
  • Flexible to work in different time zones.
  • Having Excellent in logical/analytical skills.
  • Linux Cloud certification.

What You Will Contribute and Learn

  • Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes.
  • Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month).
  • Care Expert Technical Support – TAC - Packet Core.
  • Support customers' regions– APAC & India, MEA & Europe, NAM.

Preferred Qualifications

  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.

Why This Role is Important

As a Specialist Technical Support, you will play a critical role in ensuring the smooth operation of our packet core systems. Your expertise will help us to provide high-quality technical support to our customers, which will ultimately drive business growth and success.

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