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Network Infrastructure Specialist

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As a network infrastructure specialist, you will play a critical role in ensuring the seamless operation of our network infrastructure. This involves troubleshooting and diagnosing Level 1 issues from customers to drive satisfactory resolution.Key Responsibilities:
  • Ensure consistent customer satisfaction by documenting all communication with customers in the CRM system.
  • Interface with international customers to provide timely support and escalate cases that require technical or political attention to L2/L3 TAC teams.
Technical Requirements:
  • Thorough understanding of OSI layers, including their functions and relevant protocols.
  • Detailed knowledge of TCP/IP, including windowing/handshake mechanisms, MAC header structure, IP header structure, ARP, DHCP, and routing table concepts.
  • Excellent troubleshooting approach, from Level 1 to 7 of OSI layers.