
Global IT Endpoint Engineer Manager
6 days ago
As a key member of the Windows Hardware and Device Management (WHDM) squad, you will collaborate with a team of IT Architects, Engineers, and Analysts to drive the digital experience monitoring software, Aternity, at Boston Consulting Group. Your primary focus will be on enhancing the capabilities and value of Aternity by increasing data collection, implementing new features, and facilitating training opportunities for users.
KEY RESPONSIBILITIES
- Enhance the capabilities and value of Aternity by increasing data collection, such as device attributes and settings, application activities, and health events.
- Implement and configure new and existing features of Aternity that are not yet utilized at BCG.
- Represent BCG in requesting priority feature enhancements from Aternity and provide feedback on a wide range of features and functionality.
- Develop, document, and communicate standards and best practices for using Aternity at BCG.
- Facilitate training opportunities for Aternity users at BCG, including self-developed and partner-delivered training.
- Help drive out the most prevalent issues facing BCG users through reporting, alerting, and automation.
- Manage Aternity access, monitor licenses, modify shared dashboards, test back-end upgrades, drive agent upgrades, and perform additional Aternity management tasks.
REQUIRED SKILLS AND EXPERIENCE
- 5+ years of experience with Aternity or other application performance systems.
- Expert skills with the Microsoft Windows OS, including understanding the registry and WMI.
- Working knowledge of performance measuring and monitoring tools, including Windows native performance tools, Sysinternals tools, and other industry standard monitoring tools.
- Familiarity with SQL Server or Snowflake.
- Knowledge of Active Directory and Group Policy.
- Working knowledge of PowerShell.
- Familiarity with reporting tools, such as Tableau or Power BI.
TEAM DYNAMICS
You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the Engineering Chapter Lead and work closely with the product owner and scrum master to determine your work for each sprint.
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