
Chief Retail Operations Director
3 days ago
About the Role:
The Store Leader is responsible for overseeing the day-to-day operations of the branch, ensuring smooth functioning and high standards of customer service.
Key Responsibilities- Oversee opening procedures to maintain security protocols and manage inventory effectively.
- Ensure proper display of products to meet customer expectations by managing stock levels and visual merchandising.
- Update attendance reports and communicate with team members to foster a positive work environment.
Customer Service Excellence:
- Maintain high standards of customer satisfaction by handling inquiries, resolving issues promptly, and providing excellent customer service.
- Train staff to deliver exceptional customer experiences and exceed customer expectations through effective communication and coaching.
Sales and Marketing Strategies:
- Develop and implement sales and marketing initiatives to achieve targets and maximize revenue through promotional activities and events.
- Propose innovative ideas to increase market share and maintain outstanding store condition and visual merchandising standards.
- Build strong relationships with customers through regular communication, feedback collection, and personalized interactions.
- Analyze customer feedback to identify areas for improvement and opportunities to enhance the customer experience.
Team Performance and Development:
- Lead and manage a team of sales associates, administrative staff, and support personnel to ensure high performance and productivity levels.
- Provide guidance, training, and motivation to staff to improve their skills and achieve goals.
Financial Management and Compliance:
- Manage the branch budget effectively, controlling expenses while maximizing profitability through financial analysis and corrective actions.
- Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements.
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