Operational Excellence Coordinator

2 days ago

Thoothukudi, Tamil Nadu, India beBeeCompliance Full time ₹ 10,00,000 - ₹ 14,00,000
Workforce Optimization Specialist

Pinnacle Group optimizes workforce management processes to achieve operational excellence.

We deliver innovative solutions to meet evolving business needs across various industries.

  • The Workforce Optimization Specialist will manage tasks within our Managed Service Provider (MSP) program, ensuring operational efficiency and compliance.
  • Audit and Compliance: Conduct regular audits in the Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify discrepancies in staffing processes.

This role involves collaboration with internal teams and external stakeholders to streamline workforce management processes and improve program performance.

Key Responsibilities:
  • Manage worker profile management, including assignments, extensions, and terminations.
  • Support junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Monitor program progress and performance, tracking key metrics such as resource utilization and task completion.
  • Collaborate with stakeholders to transition staffing assignments into Statement of Work agreements.
  • Identify opportunities for program improvement and contribute to strategic initiatives aimed at enhancing program performance.
Requirements:
  • Bachelor's degree in a related field, such as business administration or human resources.
  • Experience in MSP coordination is preferred.
  • Strong attention to detail and accuracy in data management and documentation.
  • Excellent written and verbal communication skills.

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