Operations Excellence Manager

5 days ago

Thoothukudi, Tamil Nadu, India beBeeOperations Full time ₹ 30,54,000 - ₹ 40,15,000

About Us

Livspace is a leading omnichannel home interiors and renovation platform in Asia. Leveraging its proprietary technology, it offers a one-stop solution for homeowners, from design to managed last mile fulfillment for all rooms in a home.

The platform has streamlined the industry, bringing together designers, brands, manufacturers, and contractors to provide an e-commerce like trusted and predictable experience.

We have organized our operations in multiple cities since 2015. Our efforts have resulted in a curated community of 50000+ satisfied customers and over 2000 interior designers.

Job Description

As a General Manager - Operations, you will lead a team of Operations Leads and ensure customer satisfaction. You will work closely with design and production teams to align their timelines and manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to meet customer promised timelines and quality standards.

  • You will be responsible for owning the customer experience post project booking till handover.
  • You will act as the highest point of escalation for your region and resolve any customer issues within committed ETAs.
  • You will coordinate with cross-functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issue resolution.
  • You will be a people manager to empower the existing team and hire talents to strengthen the team of your region.
  • You will ensure adherence to defined process SOPs and standards to provide a standardized customer experience.
  • You will be responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Key Requirements

To succeed in this role, you should have:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

  • Operational Excellence Manager

    4 days ago

    Thoothukudi, Tamil Nadu, India beBeeprocess Full time ₹ 2,30,40,000 - ₹ 2,59,20,000

    Process Optimization LeadWe are seeking an experienced Process Optimization Lead to enhance operational efficiency and boost customer satisfaction in the luxury residential real estate sector.Your primary objective will be to continuously refine and optimize business processes while ensuring high project management standards across all functions.The ideal...

  • Operational Excellence Role

    15 hours ago

    Thoothukudi, Tamil Nadu, India beBeeExecution Full time ₹ 6,00,000 - ₹ 12,00,000

    Operations Manager OpportunityWe are seeking an accomplished Operations Manager to oversee daily operations and supply management, ensuring seamless execution of tasks.Key Responsibilities:Manage logistics and supply chains in the city, guaranteeing efficient day-to-day activities.Oversee data management, focusing on Recon & Recovery data utilizing advanced...

  • Operations Excellence Leader

    22 hours ago

    Thoothukudi, Tamil Nadu, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Operations Excellence LeaderWe are seeking an experienced Operations Excellence Leader to join our team. The ideal candidate will have a proven track record of driving operational excellence and process improvement.Key Responsibilities:Lead Operational Excellence Projects: Develop and implement strategies to improve operational efficiency, reduce...

  • Operational Excellence Leader

    5 days ago

    Thoothukudi, Tamil Nadu, India beBeeRetailOperations Full time ₹ 9,00,000 - ₹ 15,00,000

    Lead Retail OperationsWe seek an experienced retail operations leader to oversee multiple outlets, drive sales and service excellence, and ensure brand standards are met.This leadership role demands a strong background in retail management, with 5-8 years of experience in managing multiple stores. Travel is expected for store visits and audits, while...

  • Operational Excellence Specialist

    22 hours ago

    Thoothukudi, Tamil Nadu, India beBeeData Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Operational Excellence Specialist We're seeking a highly analytical Business Operations Expert to drive operational excellence, ensure data accuracy and provide critical insights. If you're a detail-oriented problem-solver with a passion for process optimization and data-driven decision-making, we encourage you to apply.Key Responsibilities:Pipeline...

  • Operational Excellence Director

    6 days ago

    Thoothukudi, Tamil Nadu, India beBeeOperational Full time ₹ 14,00,00,000 - ₹ 16,50,00,000

    Job OverviewThe position of Senior Vice President is responsible for overseeing all operational aspects of a leading apparel manufacturing group in Asia.This senior-level role demands a profound understanding of industrial engineering, planning, and lean manufacturing principles.The ideal candidate will possess experience in the apparel/clothing/garment...

  • Operational Excellence Coordinator

    2 days ago

    Thoothukudi, Tamil Nadu, India beBeeCompliance Full time ₹ 10,00,000 - ₹ 14,00,000

    Workforce Optimization SpecialistPinnacle Group optimizes workforce management processes to achieve operational excellence.We deliver innovative solutions to meet evolving business needs across various industries.The Workforce Optimization Specialist will manage tasks within our Managed Service Provider (MSP) program, ensuring operational efficiency and...

  • Operational Excellence Lead

    5 days ago

    Thoothukudi, Tamil Nadu, India beBeeExcellence Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job TitleOperational Excellence LeadAt our company, we strive to deliver top-notch services that exceed customer expectations.You will be responsible for driving operational excellence in assigned cities, focusing on partner growth and quality improvement.Key areas of focus include:Partner Acquisition and Training: Identify and onboard high-quality partners...

  • Director of Operational Excellence

    4 days ago

    Thoothukudi, Tamil Nadu, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Senior Management & Operations Director Job Description:Key Responsibilities:Overall Office Operations ManagementOversee day-to-day operations within the corporate office.Ensure proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.Supervise administrative processes including documentation, asset management,...

  • Operational Excellence Specialist

    22 hours ago

    Thoothukudi, Tamil Nadu, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job DescriptionWe're looking for a diligent professional to ensure the quality of our operations remains high as we grow.The ideal candidate will have relevant experience in operations, quality control, or similar roles and be able to set and track KPIs to maintain high standards. They should also be skilled in auditing CRM processes and creating guidelines...