Digital Experience Advocate

2 days ago


Ajmer, Rajasthan, India beBeeCustomerSuccess Full time ₹ 8,00,000 - ₹ 12,00,000
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At our SaaS platform, we enable restaurants to manage their online presence.

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We process nearly 3 million transactions every month and partner with thousands of restaurants worldwide.

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Our team strives for consistency, reliability, scalability, and agility using various technologies daily.

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As an Associate in Customer Success, you will collaborate with cross-functional teams to ensure customer needs are met efficiently and effectively.

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Key responsibilities include:

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  • Developing a deep understanding of our products to assist customers in maximizing their digital experience.\
  • Providing end-to-end support to customers in managing their online menus during the onboarding process and post go-live.\
  • Collaborating with Customer Success Manager and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.\
  • Working closely with other teams to facilitate quick and effective issue resolution.\
  • Building strong relationships by engaging with customers, striving to exceed expectations, and ensuring satisfaction.\
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Requirements include proven experience in Customer Success or Relationship Management, ideally within the SaaS space, proficiency in English, strong communication skills, and ability to analyze problems effectively.

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Preferred qualifications include a Bachelor's degree (Engineering degrees preferred), proficiency in Google Workspace and Microsoft Office, and ability to quickly learn new products and tools.

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Nice to have: prior experience in the food and beverage industry, basic understanding of API integration, and experience working in fast-paced environments.

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