Operations Supervisor

2 weeks ago

Bhavnagar, Gujarat, India beBeeService Full time ₹ 21,25,000 - ₹ 25,90,000

Job Description:

We are seeking a skilled Service Manager to lead and manage our service operations. This role will be responsible for overseeing the execution of Annual Maintenance Contracts (AMCs), resolving customer complaints, and coordinating across departments for smooth service delivery.

Key Responsibilities:

  • Manage AMCs and ensure timely execution
  • Resolve customer complaints with a proactive and solution-oriented approach
  • Coordinate across departments for smooth service delivery
  • Guide and mentor service engineers and technicians
  • Maintain accurate and detailed service documentation and performance reports
  • Drive continuous improvement in service quality and customer satisfaction
  • Collaborate with sales and R&D teams
  • Develop and maintain effective relationships with vendors and third-party service providers

Required Skills and Qualifications:

  • Bachelor's degree in Mechanical Engineering or a related field
  • 8-10 years of experience in the Pharma Engineering/Tooling industry
  • Strong leadership and team management skills
  • Excellent troubleshooting and technical support capabilities
  • Experience in handling audits and regulatory compliance
  • Effective communication and customer relationship skills

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop and enhance product offerings
  • Professional growth and development opportunities

Others:

This is an exciting opportunity for a motivated individual to join our team as a Service Manager. If you have the required skills and qualifications, we encourage you to apply.

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