Jira Support Specialist

6 days ago

Jamnagar, Gujarat, India beBeeJira Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Jira Support Specialist

Job Description:

We are seeking a highly skilled Jira Support Specialist to join our team.

The ideal candidate will have extensive experience in Atlassian tool administration, including JIRA and Confluence.

You will provide critical technical support during P1 incidents by troubleshooting logs and resolving project-specific blockers.

Key Responsibilities:
  • Design, modify, and optimize JIRA workflows, screens, issue types, custom fields, schemes, and issue indexing.
  • Conduct in-depth analysis and documentation of existing functionalities to identify areas for improvement and efficiency gains.
  • Exhibit a solutions-oriented mindset with a proactive approach to problem-solving.
  • Facilitate effective knowledge sharing and collaboration with internal and external stakeholders to drive productivity and innovation.
Requirements:

To succeed in this role, you will need:

  • Strong communication skills with the ability to convey technical concepts effectively to diverse stakeholders.
  • Extensive experience in Atlassian tool administration, including JIRA and Confluence (both Server and Cloud).
  • A solutions-oriented mindset with a proactive approach to problem-solving.

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