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Application Support Specialist
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Job Summary:
We are seeking an experienced Application Support Specialist to join our team. This individual will be responsible for providing technical support and maintenance for our investment banking applications.
- Key Responsibilities
- Serve as the primary contact for front office, middle office applications into investment banking.
- Respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyze incidents to determine their root causes.
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the status of ongoing incidents.
- Bachelor's degree in computer science, information technology, or a related field.
- 8+ years of experience in supporting business applications.
- Experience in AWS.
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server.
- Knowledge of programming languages scripting languages (Shell, Python etc.).
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Competitive salary.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
