Customer Engagement Specialist

4 days ago


Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking an experienced Customer Engagement Specialist to join our team.

About the Role:

The successful candidate will be responsible for managing customer interactions, driving subscription growth, and resolving outstanding issues.

Key Responsibilities:
  • Contact customers to resolve outstanding issues or encourage subscription upgrades post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics, including conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.
Requirements:
  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems
Benefits:

We offer a dynamic work environment that fosters creativity, flexibility, and diversity. Our company is a global leader in 3D design, engineering, and entertainment software.

About Us:

We value integrity, honesty, and people above all else. We strive for excellence in everything we do and are passionate about creating innovative solutions.



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