Customer Service Operations Expert

2 days ago


Ajmer, Rajasthan, India beBeeContinuousImprovement Full time ₹ 1,22,10,000 - ₹ 1,62,30,000
Customer Service Operations Professional

Job Summary:

We are seeking a skilled Customer Service Operations Specialist to ensure a premium customer experience across eCom and retail channels.

Key Responsibilities:

  • Deliver exceptional customer service across all channels in Emerging Markets
  • Manage vendor relationships, drive targets, align processes, and act as first escalation point
  • Monitor performance indicators: NPS, AHT, case backlogs, service levels, and quality standards
  • Lead business reviews with vendors (monthly/quarterly)
  • Optimize processes, implement rollouts/new functionalities across regions
  • Drive continuous improvement initiatives and hold vendors accountable
  • Support team management by guiding vendor team structures & workload efficiency

Requirements:

To be successful in this role, you should possess the following skills and qualifications:

  • Excellent communication and problem-solving skills
  • Strong analytical and project management skills
  • Ability to work in a fast-paced environment and adapt to change

Benefits:

This is an excellent opportunity to develop your skills and advance your career in customer service operations. You will receive comprehensive training and support to help you succeed in this role.



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