Customer Service Ambassador

2 days ago


Ajmer, Rajasthan, India beBeeRepresentative Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Service Representative

We are seeking a dedicated and detail-oriented professional to excel in customer service. As the primary point of contact, you will ensure a positive experience from initial interaction to final resolution.

Key Responsibilities:
  • Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels. Resolve issues related to lost packages, damaged products, and incorrect orders.
  • Order Management: Process and manage customer orders on our ecommerce platform, including handling returns, exchanges, and refunds.
  • Logistics Coordination: Act as the main point of contact for shipping vendors. Collaborate with them to track down and resolve delivery issues efficiently.
  • Problem Resolution: Proactively identify potential issues before they escalate, ensuring a smooth customer experience.
  • Communication: Maintain clear, concise, and empathetic communication with customers at all times.
  • Documentation: Accurately document all customer interactions and resolutions.

Qualifications:

  • Bachelor's degree
  • Proven experience 1-2 years working in ecommerce operations role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English


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