Customer Service Team Lead Position

Location: Mumbai About the Team The Process Excellence team at Navi is focused on maintaining and elevating the quality of customer interactions. As the quality audit function, the team conducts regular audits of agent communications—across calls, chats, and other channels—to ensure accuracy, consistency, and compliance. The team also ensures compliance...

About Our Customer Support RoleWe are seeking enthusiastic and customer-focused individuals to fill this position. As a fresher, you will be trained in handling customer queries, resolving issues, and ensuring a positive customer experience.Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Assist customers with queries,...

Customer Service RepresentativeWe are seeking a dedicated and detail-oriented professional to excel in customer service. As the primary point of contact, you will ensure a positive experience from initial interaction to final resolution.Key Responsibilities:Customer Support: Respond promptly and professionally to customer inquiries via email and other...

Lease Manager Job OverviewThis is a key position within our organisation, focusing on Lease Abstraction team management. As a Lease Manager, you will lead and manage the team to achieve exceptional results.Key Responsibilities:Oversee local Managed Services operations, providing leadership and people management to Managed Services employees as part of the...

Job TitleWe are seeking a talented individual for the position of Customer Support Specialist.This role involves handling international customer calls, understanding customer needs and providing appropriate solutions. The ideal candidate should be self-motivated and passionate about delivering exceptional customer service.The responsibilities...

Job Title: Customer Service Team LeadWe are seeking a seasoned leader to oversee our customer service team. The ideal candidate will have a proven track record of driving process improvements, coaching team members, and ensuring high service levels.Main Responsibilities:Oversee daily operations, monitor performance metrics (CSAT, FCR, AHT, etc.), and manage...

Job Overview">">As a Spa Manager, you will oversee daily operations of our spa facilities.">">Key Responsibilities:">">Lead customer service teams to maintain high standards and satisfaction.">Supervise staff to ensure professionalism and expertise are met.">Develop revenue growth and profitability strategies.">Collaborate with departments for seamless event...

Deliver Exceptional Customer ExperienceWe are seeking a highly motivated and customer-focused professional to provide exceptional customer service to our valued clients in our large-scale housing project.The ideal candidate will possess excellent communication skills, thrive in a dynamic and challenging environment, and have a proven track record in customer...

We are currently seeking a Customer Service Representative to join our team. This role involves interacting with customers, handling returns and refunds, unboxing deliveries, selling products, rotating and replacing stock, and promoting items to meet sales targets.Responsibilities:Customer Service: Provide exceptional service to customers via phone, email,...

We are looking for a Customer Service Representative who will be the face of our company. As a key member of our team, you will be responsible for handling customer inquiries and resolving any issues that may arise.">Key Responsibilities:Customer InteractionIssue ResolutionOrder ManagementCommunication with TeamsRecord KeepingProcess ImprovementThe ideal...