Physical Security Systems Support Specialist

21 hours ago

Kannur, Kerala, India beBeeSecurity Full time ₹ 8,00,000 - ₹ 11,00,000
OnGuard/Genetec Support Specialist

We are seeking a skilled OnGuard/Genetec Support Specialist to join our team. The ideal candidate will be responsible for providing second-level support for Genetec Security Center and OnGuard access control systems, troubleshooting issues, and implementing system enhancements.

  • Key Responsibilities:

  • Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.

  • Analyze, debug, and resolve system incidents, alarms, and operational issues.

  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.

  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.

  • Implement software upgrades and patches in accordance with company processes.

  • Develop and maintain technical documentation, user guides, and support procedures.

  • Conduct root cause analysis for recurring issues and initiate preventive measures.

  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.

  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.

  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.

Required Qualifications:

The ideal candidate should possess:

  • A Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.

  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.

  • Good understanding of access control concepts, physical security principles, and industry standards.

  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).

  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.

  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.

  • Familiarity with server and client software installation and configuration.

  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.

  • Strong analytical, problem-solving, and communication skills.

  • Ability to work independently and manage priorities effectively.

Benefits:

This role offers:

  • Opportunity to work on cutting-edge physical security technologies.

  • Flexible work hours with remote working option.

  • Career growth in the growing field of integrated security systems.

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