Senior Quality Assurance Coordinator

We empower financial institutions to achieve digital excellence.

A global team of professionals collaborates with top clients on exciting projects, fostering an environment of continuous learning and growth.

Candidates who share our values, possess the required skills, and are passionate about our mission are encouraged to join us.

About the Role:

We seek a Senior Quality Assurance Coordinator with 13+ years of experience in Digital banking, CRM, Loan domains. If you're enthusiastic about exploring new technologies and expanding your expertise, this opportunity will be rewarding.

As a QE Coordinator, you'll play a pivotal role in executing software quality assurance activities, ensuring test cases prepared by the Domain QE Lead are completed on time and aligned with project requirements.

You'll work closely with Project Managers, Developers, Business Analysts, and customer teams to coordinate testing efforts and maintain transparency through regular reporting.

• Coordinate the execution of test activities based on the test strategy and plans defined by the Domain QE Lead.
• Review change requests and analysis updates to assess their impact on test plans and schedules.
• Monitor daily test progress, environment readiness, and execution blockers; escalate issues proactively.
• Support test execution including system integration testing, functional testing, regression, and UAT phases by facilitating collaboration among test pods, developers, analysts, and business users.
• Participate in daily stand-ups, sprint planning, and defect triage meetings to ensure seamless test operations.
• Work closely with Project Managers to align on timelines, risks, and milestones related to test execution.
• Own and approve the UAT kickoff by ensuring test readiness, environment stability, defect resolution, and scope completeness.
• Guide customer-facing UAT sessions: coordinate execution, capture business feedback, and follow up on observations and open issues.
• Maintain traceability and visibility of test coverage and progress using test management tools.
• Ensure test script repositories are organized and up to date.
• Track and report objective quality metrics, including defect trends, coverage, and readiness indicators.
• Collaborate with third-party suppliers or clients for effective defect management and resolution.
• Promote and support testing best practices within the team; ensure alignment with project-level quality goals.
• Support domain QA managers in risk identification and mitigation planning.

To succeed in this role, you should have:

• Solid understanding of Software Testing Concepts, STLC, and SDLC processes with Shift-Left approach.
• Proven experience in coordinating test execution activities within complex projects, ideally in the financial, digital banking domain.
• Hands-on experience with test case preparation, test case execution, and quality reporting.
• Experience with test planning and strategy development, especially in coordination with QA Leads or domain owners.
• Experience in functional, integration, regression, and UAT testing for both Web and Mobile applications.
• Proficiency in using test management tools (e.g., Azure DevOps, Jira, TestRail) and defect tracking systems.
• Working knowledge of black-box test techniques and structured test execution approaches.
• Ability to read and query databases using SQL; scripting experience is a plus.
• Practical experience using browser developer tools (Chrome DevTools, Firefox Debugger, etc.).
• Ability to test Web Service APIs (REST/SOAP) using tools such as Postman or SoapUI.
• Skilled at reviewing system logs or crash reports to support root cause analysis.
• Exposure to automation testing tools or frameworks is a plus.
• Strong communication and interpersonal skills with the ability to work effectively with business users, analysts, developers, and project managers.
• Fluent in written and spoken English; capable of producing professional communication and reporting.
• Highly organized, proactive, and solution-oriented, with excellent analytical and problem-solving abilities.
• Comfortable managing priorities across multiple streams, handling fast-paced environments, and maintaining quality under pressure.

We offer:

• Performance-Linked Bonus: Your hard work doesn't go unnoticed Enjoy a performance-linked bonus as a testament to your dedication
• Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care about your well-being
• Birthday Leave, Because You Matter: We value your special moments Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events.

We are a global technology company with over two decades of expertise in the Financial Services industry. Our mission is to empower financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada to Kuala Lumpur, our 900+ colleagues serve customers in more than 30 countries worldwide.