Customer Service Representative
2 weeks ago
Company Overview
Vserv Infosystems Private Limited is a leading IT services and system integration company that delivers end-to-end IT solutions with advanced technology. We specialize in IT infrastructure support, networking, and security, as well as managed services across India.
Job Overview
We are seeking a skilled and enthusiastic Telecaller to join our team at Vserv Infosystems Private Limited. As a Telecaller, you will be responsible for making outbound calls to potential customers to generate leads and sales. You will also be responsible for providing excellent customer service and maintaining a positive, professional image of the company.
Key Responsibilities
- Make outbound calls to potential customers and introduce company products or services
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Provide accurate information about products or services and address any customer concerns or complaints
- Generate leads and set up appointments for the sales team
- Maintain a high level of product knowledge and stay updated with company offerings
- Achieve daily and monthly targets for call volume, lead generation, and sales
- Follow up with customers to ensure satisfaction and build long-term relationships
- Document all call information and customer interactions in the CRM system
- Collaborate with the sales and marketing teams to optimize lead generation strategies
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