Sales Relationship Manager

1 week ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 60,00,000

Job Role Overview

This role involves interacting with customers via phone calls to provide information about products or services, address queries and resolve issues. It also entails gathering insights from customer discussions to enhance sales strategies and communicating effectively with the sales team to close deals and increase revenue.

Key Responsibilities

  • Engage with customers to offer product or service advice using pre-defined scripts.
  • Provide exceptional customer service by adhering to company guidelines.
  • Identify client needs and upsell or cross-sell relevant products or services.
  • Maintain accurate records of client interactions and update contact details as needed.
  • Foster strong relationships with existing and potential customers to drive sales growth.

Requirements and Qualifications

  • Previous experience in telesales or customer service roles is essential for success in this position.
  • A high school diploma is a minimum requirement; a Bachelor's degree is an added advantage.
  • Excellent English language proficiency is mandatory.
  • Proficiency in computer programs like CRM software and telephone systems is necessary for effective communication and record-keeping.
  • A proven track record of meeting sales quotas over the phone is required.
  • The ability to adapt communication styles to suit different customers is crucial for building strong relationships and driving sales growth.

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