Senior Chargeback Management Specialist

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeChargeback Full time ₹ 8,00,000 - ₹ 15,00,000
Job Opportunity

We are seeking a seasoned professional to oversee chargeback management processes, enhance dispute resolution efficiency, and ensure compliance with card scheme regulations.

Key Responsibilities
  • Timely handling of daily chargeback cases to minimize financial exposure for the bank, merchants, and cardholders.
  • Thorough investigation of disputes and accurate documentation to defend against unwarranted chargebacks.
  • Identification of trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Dispute Loss Reduction
  • Analysis of dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaboration with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
  • Sharing of regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
Process Optimization & Risk Control
  • Design, implementation, and continuous improvement of operational processes for chargeback handling and dispute resolution.
  • Maintenance of strong financial controls, ensuring adherence to internal risk policies and regulatory requirements.
  • Balancing risk mitigation with service delivery to protect profitability while ensuring a positive merchant and cardholder experience.
Cross-Functional Collaboration
  • Partnership with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Input during product design and rollout to ensure risk controls are embedded from inception.
  • Support of business decisions by presenting data-driven insights and risk impact assessments.
Compliance & Quality Monitoring
  • Adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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