Customer Service Specialist
1 day ago
The Customer Support Executive is a key role within our organization, responsible for providing exceptional customer service and support.
This is a full-time on-site position based in Gurugram. The ideal candidate will be responsible for addressing customer queries across various platforms, ensuring timely shipment of products, maintaining inventory levels, and processing returns and refunds.
The successful candidate will possess excellent communication skills, both written and verbal, and be proficient in using Microsoft Office Suite, specifically Excel. Strong organizational and multitasking skills are essential for this role.
Key Responsibilities:
- Address customer inquiries via phone, email, and social media channels
- Monitor shipments daily to ensure timely delivery
- Manage inventory levels for packaging materials and replenish stock as needed
- Process returns, refunds, and exchanges efficiently
- Coordinate with customers to gather feedback
- Oversee warehouse operations to maintain smooth workflows
Requirements:
- Previous experience in e-commerce or customer-facing roles preferred but not required
- Proficiency in MS Office Suite, particularly Excel
- Strong written and verbal communication skills
- Excellent organizational and time management skills
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