Customer Service Specialist

2 days ago

Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

At Aigentity, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. As the face of our company, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities:
  • Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
  • Provide fast and effective solutions to resolve customer issues, ensuring high levels of satisfaction and loyalty.
  • Maintain accurate and detailed records of customer interactions in our CRM system, facilitating seamless communication and issue resolution.
  • Collaborate with internal teams to ensure a cohesive customer experience, driving business growth and retention.
  • Identify opportunities to improve processes and enhance customer satisfaction, contributing to the overall success of our organization.
Requirements:
  • Proven experience in customer service or a similar role, demonstrating a strong understanding of customer needs and expectations.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse communication styles and mediums.
  • Ability to multitask and stay organized in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Empathy and problem-solving skills to handle customer concerns effectively, resolving issues in a fair and efficient manner.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is highly desirable, but not mandatory.
What We Offer:
  • A competitive salary and performance-based bonuses, reflecting your value to our organization.
  • Opportunities for career growth and skill development, enabling you to advance in your career and achieve your goals.
  • A supportive and collaborative team environment, fostering open communication, innovation, and mutual respect.
  • Flexible working hours, including remote options, allowing you to balance work and personal life effectively.

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