International Customer Service Ambassador

4 days ago

Noida Delhi Gurgaon Gurugram, India beBeeCommunication Full time US$ 60,000 - US$ 1,20,000
International Voice Executive Job Description">

We are seeking skilled and customer-focused professionals to fill the International Voice Executive position. As a key member of our team, you will be responsible for delivering exceptional support and service to our international customers via phone.

Key Responsibilities:

  • Responding to Customer Inquiries: Provide clear and concise information, answer questions, and offer guidance to international customers via phone.
  • Resolving Customer Issues: Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
  • Providing Support: Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
  • Managing Customer Interactions: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
  • Recording and Reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes.

Required Skills and Qualifications:

  • Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and a professional demeanor.
  • Basic computer proficiency and ability to navigate customer service software.

Qualification:

  • Bachelor's degree or equivalent practical experience.

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