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International Service Ambassador

3 weeks ago

Gurgaon Gurugram Noida Delhi, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000
Job Opportunity: Customer Support Specialist">

We are seeking a highly articulate and customer-focused individual for this role. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience.

  • Responding to customer inquiries: Answer questions about products or services, provide information, and offer guidance to international customers via phone.
  • Resolving customer issues: Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
  • Providing support: Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
  • Managing customer interactions: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
  • Recording and reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes.

Requirements:

  • Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and a professional demeanor.
  • Basic computer proficiency and ability to navigate customer service software.

Qualification:

  • Bachelor's degree or equivalent practical experience.