Senior IT Service Management Professional

2 days ago


Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 40,00,000 - ₹ 50,00,000

Delivering High-Quality IT Services with Advanced Configuration and Customization.

Location: Worldwide

Job Summary:

We are seeking a highly skilled IT Service Management professional to join our team. The ideal candidate will bring expertise in advanced configuration and customization of Freshservice to drive user experience and operational efficiency.

Key Responsibilities:

  • Developing and implementing service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency.
  • Collaborating with stakeholders to gather requirements and translate functional specifications into technical capabilities.
  • Designing and deploying innovative solutions using Freshservice's platform administration and configuration features.
  • Integrating Freshservice with third-party systems and tools using APIs, Webhooks, or native integrations.
  • Providing actionable insights and recommendations to improve service delivery and identify opportunities for process improvements.

Required Skills:

  • Expertise in Freshservice administration and configuration
  • Sound understanding of ITIL v3/v4 framework
  • Experience in service catalog design, workflow configuration, and SLA/OLA implementation
  • Ability to understand and translate business requirements into ITSM solutions
  • Familiarity with REST APIs, JSON, and scripting for Freshservice integrations

Preferred Qualifications:

  • Experience in other ITSM platforms like ServiceNow or BMC Remedy
  • Exposure to automation platforms like Power Automate in conjunction with Freshservice
  • Certifications in ITIL Foundation or Freshworks platforms

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