Business Excellence Specialist

2 days ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 18,00,000 - ₹ 25,00,000

KYC Operations Manager

Job Overview

The KYC Operations Manager plays a pivotal role in leading and guiding a team to deliver comprehensive Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting.

Key Responsibilities
  • Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards.
  • Oversee Business-As-Usual (BAU) and client refresh processes, while identifying opportunities for global process migration and scalability.
  • Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
  • Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
  • Supervise client onboarding processes and implement enhancements to improve the client experience.
  • Deliver timely and accurate MIS (Management Information System) reports for senior stakeholders.
  • Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
  • Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
  • Maintain and update the "Book of Work" for system enhancements, upgrades, and process improvements.
Requirements
  • Proven track record in managing teams and implementing operational excellence initiatives.
  • Experience in developing and maintaining compliance frameworks and policies.
  • Strong analytical and problem-solving skills, with ability to identify areas for improvement and develop solutions.
  • Excellent communication and interpersonal skills, with ability to build relationships with cross-functional teams.
  • Ability to work in a fast-paced environment, with adaptability and flexibility.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

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