Technical Solutions Expert

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time
Technical Specialist

Key Responsibilities:
  1. Ensure the regular maintenance, updates, and troubleshooting of the background verification platform to guarantee optimal performance.
  2. Oversee the collection, storage, and security of data related to background checks, ensuring compliance with data protection regulations and maintaining confidentiality.
  3. Collaborate with the IT team to integrate the background verification platform with other company systems, enhancing efficiency and streamlining data flow.
  4. Provide technical support to internal teams and clients regarding the verification platform, resolving issues, answering queries, and offering guidance on its usage.
  5. Conduct periodic quality checks on background verification reports to ensure accuracy and adherence to company standards.
  6. Identify areas for process improvement and propose technical solutions to enhance the efficiency and effectiveness of background verification procedures.
  7. Train internal teams and clients on using the verification platform effectively, explaining its features and functionalities.
  8. Stay up-to-date with relevant laws, regulations, and industry best practices related to background checks, ensuring the company's processes remain legally compliant.
  9. Prepare and present technical reports and analytics related to the verification platform's performance, usage, and issues to the management team.
  10. Keep abreast of emerging technologies and trends in the background verification industry, suggesting innovative ideas for system enhancements and process optimization.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Prior experience in technical support, IT operations, or software management is advantageous.
  • Familiarity with database management, system integration, and software troubleshooting.
  • Strong analytical and problem-solving skills to resolve technical issues effectively.
  • Excellent communication skills to provide clear instructions and support to team members and clients.
  • Attention to detail and the ability to handle sensitive information with confidentiality.
  • Knowledge of data protection laws and background verification regulations is a plus.


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