Technical Solutions Specialist
3 weeks ago
Job Title: Technical Solutions Specialist
Job Summary:
At MNR Solutions, we are seeking a skilled Technical Solutions Specialist to provide technical support and troubleshooting for .NET applications. The ideal candidate will have 4 to 8 years of experience in a technical support role focused on .NET applications and possess strong analytical skills.
Key Responsibilities:
- Provide technical support for .NET applications, ensuring timely resolution of issues and high-quality service delivery.
- Analyze, troubleshoot, and resolve application incidents and service requests related to .NET technologies.
- Collaborate with development teams to diagnose and fix software bugs, performance issues, and other technical challenges.
- Monitor application performance, identifying trends and potential issues proactively.
- Assist in the implementation of application updates and enhancements, ensuring minimal disruption to service.
- Document technical processes, procedures, and solutions to support knowledge sharing and improve team efficiency.
- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Conduct root cause analysis for recurring issues and recommend preventive measures.
- Participate in project-related activities, including system integration, testing, and deployment.
- Stay updated on the latest developments in .NET technologies and related tools, applying best practices to improve support processes.
Requirements:
- 4 to 8 years of experience in a technical support role focused on .NET applications.
- Strong knowledge of .NET Framework, C#, ASP.NET, and related technologies.
- Familiarity with SQL Server and database management concepts.
- Excellent problem-solving skills with a keen attention to detail.
- Experience with support tools and ticketing systems for issue tracking and management.
- Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Qualifications:
- Experience with cloud platforms (Azure, AWS) and DevOps practices.
- Knowledge of Agile methodologies and experience working in Agile environments.
About MNR Solutions:
MNR Solutions is a dynamic company that provides innovative solutions to its clients. We are committed to delivering high-quality services and fostering a collaborative work environment.
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