Application Operations Specialist

24 hours ago

Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 1,00,00,000 - ₹ 1,42,00,000
Odessa Application Management Professional

We are a dynamic team of over 300 employees in India, part of a global financial services organization. Our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth.

As an Odessa Application Management Professional, your key responsibilities will include:

  • Serving as the first point of contact for internal and external users seeking technical assistance via email, forms, or telephone.
  • Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Performing configuration changes in Odessa to meet user requirements.
  • Elevating complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.
  • Maintaining accurate records of user interactions and technical issues in the ticketing system.
  • Providing timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assisting with user account management, including password resets and access permissions.
  • Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Participating in training sessions and workshops to enhance technical and customer service skills.
  • Collaborating with team members to improve support processes and enhance the overall user experience.

Key Skills and Qualifications:

We seek individuals with strong communication skills, ability to work collaboratively, creative problem-solving abilities, adaptability, and a strong work ethic.

Benefits:

This role offers opportunities for professional growth and development in a dynamic work environment.

What We Offer:

A supportive team, opportunities for career advancement, and a comprehensive benefits package.

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