Assistant Manager

3 weeks ago

Vijayawada, Andhra Pradesh, India Accor Full time
Job Description

As an Assistant Manager at Accor, you will play a key role in ensuring the smooth operation of our outlet. Your primary responsibility will be to oversee the daily activities of the team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Plan and manage the outlet's budget, reviewing forecasts and identifying areas for improvement.
  • Analyze and submit monthly reports, highlighting deviations from business plan goals and suggesting corrective actions.
  • Participate in management meetings to review progress and develop strategies for achieving business objectives.
  • Implement profit-enhancement programs, working closely with the kitchen and marketing departments.
  • Monitor and control food and beverage costs, labor costs, and operating supply costs to ensure they align with budget.
  • Conduct daily briefings to ensure team members are informed and aligned with departmental goals.
  • Supervise team members, ensuring tasks are completed on time and to a high standard.
  • Provide exceptional customer service, building strong relationships with guests and regular patrons.
  • Handle guest complaints and comments professionally and efficiently.
  • Manage administration tasks, including cashier and bar operations, and ensure compliance with company policies.
  • Maintain departmental communication logs and notice boards.
  • Ensure the outlet and back-of-house areas are clean and compliant with F&B sanitation and hygiene regulations.
  • Stay up-to-date with all food and beverage services, contents, and preparation methods.
  • Ensure health, safety, and security procedures are in place.
  • Attend briefings, meetings, and training sessions as assigned by management.
  • Perform handovers and communicate effectively with the next shift.
  • Assist other food and beverage outlets during peak periods or as required.
  • Interview, select, and recruit outlet employees.
  • Identify and develop team members with potential.
  • Conduct performance reviews with the team.
  • Monitor team members' appearance, attitude, and professionalism.
  • Develop and maintain staff training programs, focusing on development needs and providing new skills to meet business requirements.
  • Prepare weekly staff schedules, considering anticipated business, operating budgets, and service standards.
  • Prepare payroll and gratuity reports.
  • Conduct monthly departmental meetings to provide information, obtain feedback, and address operational issues.Qualifications:
    • Secondary or high school education.
    • Additional certification(s) in Food and Beverage will be an advantage.
    • Good reading, writing, and oral proficiency in English language.
    • Ability to speak other languages and basic understanding of local languages will be an advantage.
    • Minimum 2 years of relevant experience in a similar capacity.
    • Good working knowledge of MS Excel, Word, and PowerPoint.
    • High degree of professionalism with sound human resources management and business acumen capabilities.
    • Strong leadership, interpersonal, and training skills.
    • Good communication and customer contact skills.
    • Service-oriented with an eye for details.
    • Ability to work well in stressful and high-pressure situations.
    • A team player and builder.
    • A motivator and self-starter.
    • Well-presented and professionally groomed at all times.
    Additional Information:

Accor is committed to Diversity and Inclusion. We strive to attract, recruit, and promote diverse talent.

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