Operational Excellence Specialist

2 days ago


Bengaluru, Karnataka, India ReSource Pro Full time
Job Summary
ReSource Pro, a leading provider of operations excellence solutions to the insurance industry, seeks an experienced Technical Writer to join our team in Bangalore, India. As a key member of our Operations Advisory group, you will be responsible for creating high-quality procedure documents that accurately reflect client processes and procedures.

About Us
Headquartered in New York, ReSource Pro has established itself as a thought leader in the insurance industry, recognized for its innovative approach to operations excellence. With global service centers operating around the clock, we deliver strategic services that enable profitable growth through operational efficiency.

Responsibilities
As a Technical Writer, you will work closely with our Operations Advisory team to review video recordings of client-demonstrated processes and procedures, identifying potential gaps or ambiguities. You will then create clear and concise procedure documents within our provided template, collaborating with team members to ensure consistency in documentation style and format. Your responsibilities will include:
  • Reviewing video recordings to understand client processes and procedures
  • Clarifying potential gaps or ambiguities with the Operations Advisory team
  • Creating procedure documents within our template
  • Collaborating with team members to ensure consistency in documentation style and format

Requirements
To be successful in this role, you should have a minimum of 5.5-8 years' experience in Insurance Operations, with a proven track record in SOP creation and preparation. Additionally, you should possess good understanding of operational metrics involved in Insurance processing and have experience in process documentation. Excellent stakeholder management skills and the ability to work cohesively with the team are essential. A demonstrated experience with Excel reports and business analytic tools is also advantageous.

Location
Bangalore (with a requirement to work from office for 5 days)

Estimated Salary Range
$80,000 - $120,000 per annum, based on location and experience.

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