Healthcare Customer Service Representative

4 days ago


Kottayam, Kerala, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity: Healthcare Telecaller

This role involves providing exceptional customer service to patients, handling inbound and outbound calls, and maintaining accurate records.

We are seeking a highly skilled and professional individual who can communicate effectively with patients and provide information about hospital services and doctors' availability.

  • Key Responsibilities:
  • Handle patient inquiries and appointments via phone or email
  • Provide accurate and timely information about hospital services and doctors' availability
  • Maintain call records and update CRM/HMIS systems
  • Coordinate with front office and clinical teams for smooth patient experience
Requirements:
  • Essential Skills:
  • Excellent communication and interpersonal skills
  • Good knowledge of MS Office and HMIS/CRM systems
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong problem-solving and analytical skills
Benefits:
  • Competitive Salary: A competitive salary package that recognizes your skills and experience
  • Training and Development: Opportunities for training and development to enhance your skills and career growth
  • Supportive Work Environment: A supportive and professional work environment that encourages teamwork and collaboration
About Us:

We are a leading healthcare provider committed to delivering high-quality patient care and services. Our team is passionate about making a difference in the lives of our patients and their families.



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