Customer Service Database Specialist

4 days ago

Anantapur, Andhra Pradesh, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,15,000

Empowering Hospitality with Innovative Solutions

We're a leading provider of technology solutions for the hospitality industry.

About Us
  • We start with people, building relationships and having fun - fundamental to hospitality.
  • Our mission is to empower hoteliers with actionable insights, tools, and visibility to maximize profits.
  • Key Responsibilities:
  • Know our product inside out.
  • Expert knowledge of our database structure for custom reports and data export.
  • Use SQL queries to research customer issues requiring access to databases.
  • Act as escalation point for further investigation beyond initial support.
  • Collaborate with Implementation teams.
  • Maintain a positive and professional attitude.

You will also work closely with other teams, including DevOps, Customer Success, QA, and Level 1 Support, for issue resolution.

This role is located in India, requiring a reliable internet connection and suitable home office setup. Occasional travel may be required for team meetings, conferences or training sessions.

Requirements
  • Strong written and verbal communication skills.
  • Strong SQL or database skills.
  • Excellent documentation, troubleshooting, and analytical skills.
  • Experience with JIRA, Salesforce, or enterprise CRM tools.
  • Ability to read and write scripts.
  • Solid communication, listening, and English writing skills.
  • Ability to problem-solve and resolve issues independently and quickly.
  • Detail orientation and analytical mindset.

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