Customer Service Expert

2 days ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Specialist Job Description

About this Key Role

This Technical Support Specialist role is a vital part of our organization's mission to deliver exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Respond promptly to customer inquiries, providing thorough technical assistance.
  • Diligently diagnose and troubleshoot hardware and software issues.
  • Accurately document and track customer interactions in our support system.
  • Collaborate seamlessly with other teams to resolve complex issues.
  • Provide comprehensive training and support to customers on product usage.

Essential Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Relevant certifications are advantageous.

Core Skills

  • Exceptional problem-solving skills.
  • Superior communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Experience with customer support software.

Preferred Abilities

  • Familiarity with networking concepts.
  • Knowledge of cloud services and applications.

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