Enterprise Customer Success Expert
6 days ago
About the Opportunity
This is an exciting opportunity to join a dynamic team and contribute to the success of our customers. As a Cloud Customer Success Manager, you will have the chance to work with some of the most innovative and forward-thinking companies in the world.
Key Responsibilities:
- Work closely with customers to understand their business goals and objectives and provide expert guidance on how to achieve them using the Salesforce platform.
- Collaborate with cross-functional teams to identify and prioritize customer needs and develop effective solutions.
- Develop and maintain strong relationships with customers and internal stakeholders to ensure seamless delivery of customer success initiatives.
Requirements:
- A minimum of 8 years of work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-level.
- Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
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