Customer Success Expert

6 days ago


Hyderabad, Telangana, India Salesforce Full time
Empower Customers to Achieve Business Excellence
Salesforce is committed to delivering exceptional customer experiences that drive business success. As a Customer Success Manager, you will play a critical role in helping our customers achieve their goals and realize the full potential of our platform.

We are seeking a highly skilled and motivated professional to join our team as a Customer Success Manager. In this role, you will be responsible for partnering with a small number of assigned accounts to maintain a continual focus on their business goals and improve their overall technical and operational health. You will work closely with our customers to understand their key events, needs, and value drivers, and develop proactive strategies to address these areas and ensure successful implementation of our platform.

Key responsibilities of the role include:
  • Developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities
  • Acting as an internal authority on customer key value drivers and needs, and internal point of contact on customer to internal stakeholders
  • Helping customers achieve business goals and outcomes on the Salesforce platform by coordinating completion of Signature Success catalog of services as required for customer, providing timely proactive Salesforce feature guidance based on areas of interest for customer, and acting as advisor to customer for adoption of new features of Salesforces annual release schedules and identifying potential challenges and risks to customer implementation


If you are passionate about using technology to drive business results, we encourage you to apply

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