Customer Success Coach
4 days ago
At Salesforce, we believe that the business of business is to improve the state of our world. We are a global company that empowers companies to connect with their customers in a whole new way.
Job Description
We are looking for a Customer Success Coach who will help our newest Salesforce customers achieve rapid time to value while building a good foundation for future growth. This role focuses on helping customers accelerate their initial time to value by delivering virtual authority engagements and providing relevant recommendations specific to their business needs.
Responsibilities
* Become a Salesforce subject-matter guide for your chosen Cloud Product
* Deliver virtual authority engagements to educate and empower our customers to achieve business value through the Salesforce Core platform
* Provide relevant recommendations specific to customers' business needs
* Apply consulting skills to uncover initial business use-cases setting the stage for long-term customer success
* Engage with customers to navigate the setup and administration of their Salesforce instance ensuring a positive initial outcome
Requirements
* Degree or equivalent relevant experience required
* 2-3 years of significant work experience helping customers achieve full business potential through technology
* Able to work independently as a self-starter handle time and prioritize activities while performing effectively under pressure
* Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
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